Thousands of passengers throughout the nation had their flights canceled or delayed final week — changing into one other line merchandise on the listing of travel meltdowns to make headlines this yr. Whereas storm methods have been the perpetrator for the latest hiccups, Newark Liberty Worldwide Airport alerts additionally cited staffing.
“Two issues may be true on the similar time,” stated Sara Nelson, worldwide president of the Affiliation of Flight Attendants-CWA.
Dangerous climate can have a snowball impact, inflicting logistics mayhem. Flight crews get held up on the tarmac, unable to work their subsequent flight on time. Nelson argues airline staffing fashions don’t present sufficient give within the system to accommodate such issues easily.
“You may’t lose one particular person,” she stated. “It’s stretched very skinny so there are simply fewer staff responding to buyer wants and calls for and dealing with the problems.”
When mass delays and cancellations happen, livid and confused vacationers vent on Twitter, questioning why staffing issues have been impacting their flights. In line with the newest air travel consumer report from the Division of Transportation, there was a 35 % enhance in service complaints from Could to June, and complaints are almost 270 % above pre-pandemic ranges.