What’s ITA Airways and for that matter, how do you even pronounce it? With regards to the latter, it’s just like what one principally does on a diet-obliterating journey to Italy: Eat-ah! ITA’s backstory, in the meantime, is an fascinating one: Italy’s main airline was as soon as the government-funded Alitalia, based in 1946 and related Italians with the skin world after World Struggle II. Nevertheless, Alitalia was privatized in 2009 and shortly fell on exhausting occasions, which included strikes, layoffs and chapter.
In October 2021, the state-owned ITA took over Alitalia. Since then, they’ve carried a reported 9 million passengers, but in addition skilled some agita. That features the airline’s board lately stripping its chairman of power.
Right here’s what it was prefer to fly the Italian airline in its rookie 12 months.
The prospect of flying on a newish Italian airline intrigued me. As I used to be trying to find flights from JFK to Milan through Google, ITA popped up and I assumed I’d take a look at out one of many direct flights for my October journey. I additionally couldn’t ignore the affordable costs with round-trips beginning at $550, which is on the decrease finish in comparison with different flights to Milan’s Malpensa Airport. Nevertheless, once I talked about to some associates that I used to be flying on ITA, they weren’t optimistic about my flight. How clean might issues go on an airline in such flux?
I booked a round-trip ticket for $646 through Google Flights, nevertheless it wasn’t fully clear which class of ticket I bought; my ticket and receipt simply stated “economic system.” ITA has a number of kinds of economic system — mild (probably the most restrictive), traditional, flex and premium, which advertises 40 p.c extra legroom and 120 levels of reclining. There’s additionally enterprise (long- and medium-haul) and superior.
Like many different airways, ITA has a spread of economic system seating options with fees; they begin at $9 and go as much as $140, relying in your fare class, route and seat choice. With economic system mild, vacationers need to pay for any seat choice. My journey companion (my mother) and I paid $41 every manner for our seats.
Whether or not I needed to pay for luggage was complicated: My ticket receipt stated one piece of bags was included, however I later paid $70. I worry I could have paid for an additional verify bag vs. my one checked bag.
Twenty 4 hours earlier than my journey, I downloaded ITA’s app to verify in. The app is extra restricted than massive U.S. airways; there aren’t any choices for notifications on flight statuses and baggage loading.
We arrived at JFK Airport, discovered ITA’s residence at Terminal 1 and checked our baggage. We paid for them, nevertheless it’s nonetheless murky if we even needed to.
We headed to the gate and noticed our crew and pilots strolling previous the check-in desk. We observe the check-in attendant animatedly gesticulating whereas on the telephone and saying, “No?! Actually?” We brace for the worst.
The vacation spot on the gate’s overhead screens inexplicably switches from Milan to Rome, and whereas the Everlasting Metropolis is certainly pretty, it’s not the place we’re going. The pilot then exits the aircraft and confers with the check-in attendants. Then, as if it’s a scene out of “Home Alone 2,” he and the crew begin sprinting down the terminal with the aircraft’s passengers following rapidly behind. We be a part of them, and all of it quantities to an ITA parade by means of JFK to our newly appointed gate.
Boarding begins swiftly as we barrel onto the A330 for our 8:55 p.m. departure. As I walked by means of the spacious enterprise class, it appeared comfy, with particular person leather-based seats that recline and evenly unfold out. Financial system seats had been decidedly smaller and extra cramped, however nice. Our redeye tonight is simply a little bit greater than half full with solely the window-side two-seaters occupied and the big swaths of seats within the center empty. Passengers are given a neck pillow and a comfortable blanket — so fluffy, in actual fact, that my mother wound up taking hers residence.
WiFi was not included free, however a number of tiers can be found for buy. This included a plan as little as $2 for 10mb for texting all the way in which as much as $20 for 200mb. My mother bought the 50mb tier for $6, nevertheless it by no means wound up loading on her iPad, and he or she had no luck getting in contact with customer support to get her a refund.
Round an hour or so after takeoff, drinks and meals service begins. “Would you want meat or pasta?” we’re requested. I select the meat, and my mother chooses the pasta, which we’re instructed is a lasagna.
My meat is a few type of beef stew, served with a aspect of chilly inexperienced beans topped with a slice of ham and a roll that appeared fairly stale. The “lasagna,” nevertheless, on this distinctly Italian flight doesn’t appear to be lasagna in any respect, however relatively a Greek spanakopita. Although to be honest, the spanakopita is certainly a layered dish stuffed with cheese.
Drinks embrace beer (Peroni, after all) or wine; and occasional or English breakfast tea. There’s one other drinks service shortly earlier than landing. One other drink and snack service got here shortly earlier than touchdown, and I gulped down an English breakfast tea together with a heat sort-of panzerotti, dough pocket stuffed with ricotta.
We arrive at Milan’s Malpensa barely forward of our scheduled 11:05 a.m. arrival, disembarking on the runway and taking a bus from our aircraft to the gate the place we go by means of customs in file time.
Our top-to-bottom expertise on ITA was a blended bag, however definitely not a journey nightmare. Our flight was comparatively clean, left on time and arrived early. Sadly, I wouldn’t exit of my manner for one more ITA flight. The WiFi and leisure system was spotty; data on charges on their web site was murky; and their app was minimalist.
But when I used to be on a decent funds and ITA listed the perfect worth for a flight to Italy, I’d cautiously take the journey however not count on a lot. On the very least, calmly booked flights are all the time a plus.
Now for those who’ll excuse me, I’ve some Parmesan and Campari to search out.